Introduction – Important please read carefully

The following terms and conditions apply between ‘you’ the user of this website and Solway Showjumps, the owner and operator of this website on which we supply any of the products listed on our website There terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Please read these Terms and Conditions carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to fully comply and be bound by these Terms and Conditions. If you do not agree with our Terms and Conditions, you must stop using this website immediately. Nothing in these terms affects your statutory rights.

We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs. We will try to ensure that this is for the shortest time possible.


“Contract” means the contract between us and you for the sale and purchase of the Products in accordance with these Terms;

“Product” means a product set out in the Order;

“Order” means your order of the Products submitted by you online via the Website;

“Terms” means these terms and Terms as amended from time to time in accordance with clause 9.1; “We/our/us/the business” means Solway Showjumps

“Website” means the website located at or any subsequent URL which may replace it; “You/your” means the person who purchases Products from us using the Website.

  • In these Terms, the following rules apply:1.2.1 A person includes a natural person, corporate or un incorporated body (whether or not having separate legal personality).
  • Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
  • This agreement shall be binding on, and ensure to the benefit of, the parties to this agreement and their

respective personal representatives, successors and permitted assigns, and references to any party shall include that party’s personal representatives, successors and permitted assigns.

  • A reference to writing or written includes
  • Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description , definition, phrase or term preceding those terms.


  • These Terms apply to all contracts for the sale of Goods/Services by the
  • No amendment, alteration, waiver, or cancellation of any of these Terms is binding on the Business unless confirmed by the Business in writing.
  • The Customer acknowledges that no employee or agent of the Business has any right to make any representation, warranty or promise in relation to the Goods/Services other than as contained in these Terms.


Show jump poles and timber products are a natural material therefore weights, moisture content and natural appearance my vary. Timber products may dry and form cracks and/or bows at any time, may vary in weight, paint & timber material may chip if stood on – THIS IS NO CAUSE FOR COMPLAINT.

  • We highly recommend if you require show jump equipment without the risk of the above you purchase Aluminium or Plastic substitute. All timber jumps and poles need maintenance, and we recommend timber products are to be refurbished and painted every We do not offer any paint warranty on any products.
  • Unless specified show jump poles will be standard Customers must request any other specification of material including crosswood/quarter cut poles.
  • Timber products may warp, twist or crack after Timber is a natural product and is therefore out of the customers control and our control if any of these factors arise. THIS IS NO CAUSE FOR COMPLAINT


  • Artwork supplied by the customer must be of high-quality resolution, this is not for the business to Vinyl will be printed based on the customers artwork provided and the customer is fully responsible for the quality provided.
  • All product designs and images are the property of the business and may not be used as copyright without the businesses written
  • All imagery provided by the customer is entirely the customers responsibility and the business will assume the customer has the authorisation to use any images provided. It is entirely the customers responsibility to check imaged for copyright or
  • The business owns any designs and imagery created and designed by the
  • The customer must approve and confirm the design provided and upon approval and start of Once the design has been approved the customer has no come back to the final produced product.
  • Changing of design once manufacture has started will incur a cost charged for the product made to date, any extra alterations in manufacture and any additional design time will be charged accordingly.
  • Design time is Upon point of enquiry customers will be advised of design time and notified to read this terms and conditions section 4.7 to agree to pay for any design time costs incurred. Design time will be charged for and must be paid within 30 days of the customers conformation. Failure to do so will be passed to debt collectors and interest will be charged. This applies to all enquiries that do and don’t get accepted for official orders.


  • Prices are agreed by both parties where no other agreement has been
  • Quotations are based on prices applicable to quantities In the event of orders being placed for lesser quantities the Business shall be entitled to adjust the price of the goods as ordered to take account of the variation in quantity.
  • Quotations are valid for 5 working days only
  • The Company reserves the right at any time prior to delivery of the Goods to adjust the price to take account of any increase in the cost of raw materials, freight, labour or services, war risk insurance rate, any charge, tax, duty, levy, imposed on the Goods or any currency fluctuations affecting the cost of imported materials.

SECTION 6 – PAYMENT & Account information

  • Payments are to be made to the Business without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Orders are not booked in or confirmed until the customer has paid the deposit in which the lead time will be effective from the date of receiving payment/deposit.
  • Any balances must be cleared by the customer within 24 hours of the agreed delivery Failure to receive payment in time will result in the business possibly changing the delivery date.
  • Invoices raised with failed deposit will remain valid for 30 days and will be cancelled if no response from the
  • Should the supplier incur administration costs in relation to funds due from the buyer the supplier reserves the right to recoup these and another costs the supplier may incur due to non-payment.
  • Deposits are non-refundable under no circumstances
  • Solway Showjumps does NOT accept payment via cheques or postal If you wish to pay via bank transfer, please email your enquiry to
  • Upon receiving your order, a standard pre-authorisation check on your with PayPal will be carried out, to ensure there are sufficient funds in the account for the Goods will not be dispatched until this check has been completed. Your PayPal account will be debited once the order has been accepted.
  • We reserve the right to refuse any order you place with We may, in our sole discretion, limit or cancel

quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting

the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our You agree to promptly update your account and other information, including your email

address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


  • Prices are agreed by both parties where no other agreement has been
  • Quotations are based on prices applicable to quantities In the event of orders being

placed for lesser quantities the Business shall be entitled to adjust the price of the goods as ordered to take account of the variation in quantity.

  • The Company reserves the right at any time prior to delivery of the Goods to adjust the price to take account of any increase in the cost of raw materials, freight, labour or services, war risk insurance rate, any charge, tax, duty, levy, imposed on the Goods or any currency fluctuations affecting the cost of imported materials.
  • Product prices are subject to change at any time without


  • Product prices are subject to change at any time without
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the


No order may be cancelled, modified, or deferred without the prior written consent of the Business (which is at the Businesses sole discretion). If such consent is given it is subject to the Company being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods).


  • If the Customer fails to collect the Goods or accept delivery within 10 days of being notified of their availability, the Business may terminate this contract, keep any deposit paid and resell the Goods.
  • The Business reserves the right to charge the Customer storage on goods not collected or delivered within 5 days of notification of their availability at the rate of £25.00 per day or part
  • The Business reserves the right to deliver Goods in whole or in instalments, as well as to deliver prior to the date for delivery and, in such event, the Customer must not refuse to take delivery of the
  • Any failure on the part of the Business to deliver instalments within any specified time does not entitle the Customer to repudiate the contract with regard to the balance remaining undelivered.
  • The Business is not responsible for track or tracking third party Any deliveries once left the businesses property then becomes the customers responsibility.
  • The Business does not undertake to deliver or collect any load over roads or ground which it considers unsuitable and accepts no responsibility for damage to roads, driveways or paved areas, save where such damage is occasioned by proved negligence of a company All necessary labour and equipment required to unload materials promptly shall be supplied by the buyer and the responsibility of the Company’s drivers is limited to handling goods off the vehicle
  • Retention of Title Legal and beneficial ownership of the Goods will not pass to the Customer until such time as the Goods have been paid in full in cash or cleared funds.
  • Any damages on site to Solway Showjumps property will be at the customers costs including damage from
  • Any damages that happen to Solway Showjumps property that happens in the customers premises will be at the customers
  • Any minor damages to products upon delivery is no cause of complaint. Solway Showjumps in house delivery ensures the load is strapped and packaged to the best of their ability and in the event of any minor damages such as surface paint scratches or rub marks can sometimes not be avoided no matter how well strapped the load. Solway Showjumps will always offer touch up paint to fix and resolve any minor superficial damages.


Please refer to our section on Postage and Packaging for further information – click here


Please refer to our section on ‘Returns’ for further information – click here

  • Unless the Customer has inspected the Goods/Services and given written notice to the Company within 2 days after collection/delivery/performance that the Goods/Services do not comply with the relevant specifications or descriptions, the goods are nonreturnable.
  • You must comply with our returns policy for us to issue a refund or If any of the below policies are not fulfilled no refunds of exchanges will be issued.
  • Items must be returned within 10 days of date received
  • Items must be wrapped as the item was delivered to ensure the item returns to the seller
  • Items must be unused, unworn, an unwashed
  • Items must contain all original tags
  • The customer is responsible for the postage and cost of the return
  • Please ensure your return parcel is tracked for your record of proof of purchase and delivery as we will take no responsibility if we do not receive your returned item.
  • If items return damaged, dirty, washed, bad condition, worn, no tags there will be NO REFUND issued
  • Horse wear – if any products have been tried on your horse then the item will be non – returnable and non
  • Refunds will be processed within 15 days of receiving your return
  • Not all of our products are returnable – here is a list of non returnable & non refundable items due to hygiene
    • WINGS – all types
    • FILLERS – all types
    • JUMP POLES – all solid types (only exception is soft poles)
    • CROSS COUNTRY FENCES – all types

For further information please refer to our Returns page – click here


  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand and cannot give you an estimate of the cost – charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. These additional costs are for the buyer to pay for and Solway Equestrian will take no responsibility for this.
  • If customs fees and charges are refused at the time of delivery, your order will be returned, and you will not receive a refund for shipment costs.


  • We reserve the right to refuse service to anyone for any reason at any
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these


Solway Showjumps is a registered Trademark Act 1994 of Great Britain and Norther Ireland. All copyright and other intellectual property rights relating to this website and its content, including images, text and any other material are owned or registered by Solway Showjumps.


  • We take reasonable effort to ensure that content on this site is complete, accurate and current. Despite our efforts, however, the information on this site may occasionally be inaccurate, incomplete or out of date. Products included on the site may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the In addition, we may make changes in information about price and availability without notice.
  • We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any We also may require verification of information prior to the acceptance and/or shipment of any order.
  • Certain products or services may be available exclusively online through the These products or

services may have limited quantities and are subject to return or exchange only according to our Return Policy.

  • Images are for illustration purposes only. We have made every effort t o display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be
  • We reserve the right, but are not obligated, to limit the sa les of our products or Services to any person,

geographic region or jurisdiction. We may exercise this right on a case -by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or pr oduct pricing are

subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be


  • Whilst we have taken all reasonable steps to ensure the accuracy of the information on this website, it is provided on an “as is” basis and we give no warranty regarding the accuracy of the content of this website.
  • Any advice given on this website is for guidance purposes Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.


  • All Content included on the Website, unless uploaded by Users, is the property of SOLWAY SHOWJUMPS, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
  • You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission from Solway Showjumps.


You must not use the Website for any of the following purposes:

in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to

violate any international, British or national regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult,

harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion,

ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the

functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any

obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any

related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


  • The Goods/Services are entirely at the risk of the
  • The Customer must, at its own expense, maintain the Goods and insure them for the benefit of the Business against theft, breakdown, fire, water and other risks as from the moment of delivery to the Customer and until title in the Goods has passed to the


  • These Terms do not affect the rights, entitlements and remedies conferred by the Sale of Goods Act 1979 or a prior agreement between
  • The Business is not subject to, and the Customer releases the Business from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods/Services.

SECTION 22 – Contract The terms are wholly contained in these Terms

The Contract is deemed to have been made at the Businesses place of business where an order was placed/instructions given and any cause of action is deemed to have arisen there. These terms do not override any prior agreement made between parties



In any of the circumstances referred to in the above section 22, the Customer: (a) authorises the Business by itself, its agents or representatives at all reasonable times, without notice, to enter onto (with force if reasonably necessary) and to remain in and on any premises where the Goods are located in order to collect the Goods, without being guilty of any manner of trespass; and (b) assigns to the Business all the Customer’s rights to enter onto and remain in and on such premises until all the Goods have been collected.


The Business will not be liable for any breach of contract due to any matter or thing beyond the Businesses control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident.


No failure by the Business to insist on strict performance of any of these Terms is a waiver of any right or remedy which the Business may have and is not a waiver of any subsequent breach or default by the Customer.


  • You must ensure that the details provided by you on registration or at any time are correct and
  • You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  • We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  • You may cancel your registration at any time by informing us in writing to the address at the end of these terms and If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.


  • The information you provide when placing an order is for billing and delivery purposes or for contacting you with any query we may When placing an order with us you will be sent an email confirming receipt of the order and your order details. A contract between you and Solway Showjumps will only take place once the order has been accepted, processed and items have been dispatched. Once your order has left our warehouse you will receive another email, confirming your order has been dispatched.
  • Solway Showjumps retains the right to refuse any request or order made by If your order is accepted, you will be informed by confirmation email.
  • Any emails, calls and messages/correspondence on social media sites with customers both B2C (business to customers) and B2B (business to business) are for discussion purposes only and can not be used to create a binding contract.


All items shown as ‘in stock’ will normally be delivered within a standard delivery timescale of 3 – 5 working days, however, Solway Showjumps will not be responsible for any postal / courier delays, which would be out of Solway Showjumps control. You will receive a shipping conformation with courier and tracking information and it is up to you the customer to track your parcel and as soon as your parcel has been despatched is then out of Solway Showjumps control and Solway Showjumps will not accept any responsibility.


Solway Showjumps may offer promotional discount codes to our customers via our website or through our social media pages. The conditions of use relating to any discount code will be specified at the time of issue, so please read any accompanying information thoroughly before using your discount code. Only one promotional discount code can be applied per order. We reserve the right to vary these conditions.


  • Certain content, products and services available via our Service may include materials from third
  • Third-party links on this site may direct you to third-party websites that are not affiliated with We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any

liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

  • We are not liable for any harm or damages related to the purchase or use of goods, services, resources,

content, or any other transactions made in connection with any third -party websites. Please review carefully the third-party’s policies and practices and make sure you understand them be fore you engage in any transaction.

Complaints, claims, concerns, or questions regarding third -party products should be directed to the third-party.


  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by

postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We

are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensat ion for any comments; or (3) to respond to any comments.

  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of
  • You agree that your comments will not violate any right of any third -party, including copyright, trademark,

privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware

that could in any way affect the operation of the Service or any related websi te. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third -parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no

responsibility and assume no liability for any comments posted by you or any third -party.


Your submission of personal information through the store is governed by our Security & Privacy Policy. To view our Security & Privacy policy, click here.


  • Occasionally there may be information on our site or in the Service that contains typographical errors,

inaccuracies or omissions that may relate to product descriptions, images, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or

omissions, and to change or update information or cancel orders if any information in the Service or on any

related website is inaccurate at any time without prior notice (including after you have submitted your order).

  • We undertake no obligation to update, amend or clarify informatio n in the Service or on any related website, including without limitation, pricing information, except as required by No specified update or refresh date

applied in the Service or on any related website, should be taken to indicate that all information in the Service or

on any related website has been modified or updated.


  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-
  • We do not warrant that the results that may be obtained from the use of the service will be accurate or
  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to
  • You expressly agree that your use of, or inability to use, the service is at your sole The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • In no case shall Solway Equestrian, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental,

punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured

using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content , or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the

service, even if advised of their possibility. Because some states or jurisdictions do n ot allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the

unenforceable portion shall be deemed to be severed from the se Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the

Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for

changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.

These Terms and the Contract shall be governed by the law of England and the parties submit to the Courts in respect of any dispute arising


  • If we fail in meeting our high standards of customer services, please do not hesitate to contact us via email or by post to Solway Paddocks, Dykesfield, Carlisle, Cumbria, CA5 6AG and/or email
  • We aim to acknowledge your communication and to start our investigations within five working days following our receipt of it. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.


Solway Showjumps, Solway Paddocks, Carlisle, Cumbria, CA5 6AG and it operates the Website The registered VAT number is 301731647

You can contact Solway Showjumps by email on